Customer Injury or Property Damage

  • All injuries to customers or damage to customer's property are to be investigated and reported at once to your supervisor. The investigation should include obtaining the following information:
    Time and date of incident.
    • Name and address of all parties involved.
    • Name and address of any witness ( Not the operator and other workers working at the car wash).
    • Year, make and license number of vehicle.
    • Manufacturer's name, address, model number and serial number of any equipment involved in the incident.
    • Complete description of accident (what happened? how?).
    • Extent of property damage.
    • Nature of injuries.
  • History of Car Damages--Many car washes seem to want to wash any and all types of vehicles, no matter how extraordinary or large. Yet all car washes are not built to handle vans or vehicles with large tires or custom add-ons.
  • Windshields--Hairline cracks that are hidden by windshield trim can result in the formation of a crack extension under vibration and temperature change. This can also be true of stone bruises. Actually, it is almost impossible for a windshield to be broken by properly operating automatic car wash equipment.
  • Vehicles that Can Cause Problems--While most problem cars can be handled if proper precautions are observed, watch out for: taxis and police cars, sun roofs, pickups, sports cars, jeeps, trailer tows. This list is incomplete, but can be used as a starter. Common sense can alert you to problem cars that don't fit the general pattern. The International car wash Association also provide a vehicle alert program that can notify you of potential vehicle problems.
  • Stopping Unfair Claims--Two of the best ways to beat unfair claims is to always conduct a careful inspection before letting a car enter the tunnel and using legible disclaimer signs. These disclaimer signs can be made more palatable by using the positive approach, "We are responsible for..."